Preorder policy
Last updated: 3 October 2026
Before you preorder
A preorder is for an item that is not ready for immediate dispatch. Listings must identify the item as a preorder and state the expected release information, estimated dispatch timing and any cancellation cutoff before you pay. Ask CrestlaneCards@gmail.com if any of those details are unclear.
Payment and price
Full payment is required when placing a preorder. The price confirmed for your order will not be increased because market prices rise. A later market-price decrease or lower selling price does not qualify for a price adjustment.
Release dates and dispatch
A manufacturer's release date is not a guaranteed delivery date. Release dates, supplier arrivals and allocation quantities can change. We will notify affected customers when we learn of a material change, provide the revised information available to us and explain the available options. Once stock arrives and is ready to fulfil your order, our normal dispatch target is 1–2 working days.
Cancellations and allocation
You may request cancellation before the cutoff stated on the product listing. After that cutoff, we do not generally accept change-of-mind cancellations, subject to your legal rights. If a listing does not state a cutoff, there is no undisclosed cutoff: you may request cancellation before packing begins.
If our supplier reduces or cancels an allocation and we cannot fulfil your item, we will contact you and refund the unavailable portion. We will not substitute a different product or charge more without your agreement. If the missing item makes the remainder of your order unsuitable, contact us to discuss cancellation of the affected order and any applicable refund of delivery charges.
If there is a substantial delay beyond the advertised estimate, we will offer affected customers a reasonable opportunity to cancel the delayed item for a refund. This does not limit any cancellation or refund rights provided by law.
Mixed orders
Orders containing both in-stock and preorder items are held until all items are available unless separate delivery has been agreed. Place separate orders if you want ready stock sooner. Any extra delivery charge for splitting an existing order will be disclosed and agreed before dispatch.
Refunds and product issues
Approved refunds are submitted to your original payment method within 5 working days after approval and any reasonably required assessment. Payment-provider processing can take longer. For incorrect, damaged or misdescribed goods, see our Returns and refunds policy. Nothing in this policy excludes non-excludable consumer rights.