Shipping policy
Last updated: 3 October 2026
Delivery area
We currently offer delivery within Singapore only. International delivery is not available at launch. A local collection option is available only if explicitly offered and confirmed by us for your order; do not travel to collect an order without confirmation.
Singapore delivery charges
- Standard delivery: S$6.
- Free standard delivery for qualifying orders of S$110 or more.
- Express delivery: S$15 when offered for your address and order at checkout.
The available delivery method, eligibility for free delivery and final delivery charge are shown at checkout before payment. All amounts above are in Singapore dollars. Choosing express delivery does not bring forward a preorder release or guarantee same-day delivery.
Processing and dispatch
We aim to dispatch paid, in-stock orders within 1–2 working days. Working days are Monday to Friday, excluding Singapore public holidays, using Singapore local time. This processing period is separate from the carrier's delivery time. If an unexpected issue affects dispatch, we will contact you using your order details.
Delivery times vary by service and destination. If you need an order by a particular date, contact CrestlaneCards@gmail.com before purchasing so we can confirm the available delivery arrangements. We do not promise a specific arrival date unless we have expressly agreed it with you.
Tracking and packaging
We use tracked delivery and send tracking information after dispatch. Singles are packed with protective materials suitable for cards; sealed products are packed to reduce movement and transport damage. Packaging does not guarantee that transport damage can never occur.
Preorders and mixed orders
Preorder release information and estimated dispatch timing are stated on the relevant listing. Orders containing both in-stock and preorder items are held until all items are available unless separate delivery has been agreed. Place separate orders if you want ready stock dispatched sooner. See our Preorder policy.
Address changes and delivery problems
Please check your delivery address and contact details before payment. Contact us immediately if a correction is needed; changes may not be possible after dispatch. If an incorrect customer-supplied address or missed delivery requires another delivery, we will disclose any actual additional delivery charge and obtain your agreement first.
If your parcel is delayed, lost or damaged, contact us with your order number and tracking details. We will assist with the carrier investigation and arrange an appropriate remedy where required. A carrier investigation does not remove your consumer rights or make a carrier scan conclusive proof of delivery.
For damaged or incorrect goods, see our Returns and refunds policy. Nothing in this policy limits any non-excludable consumer right.