Returns and refunds
Last updated: 3 October 2026
Returns and refunds
This policy covers purchases from Crestlane Cards. Contact CrestlaneCards@gmail.com with your order number and a description of the issue. We aim to reply within 1–2 working days, Monday to Friday excluding Singapore public holidays.
Change of mind and market prices
We do not accept change-of-mind returns or exchanges for singles, sealed products or accessories. This includes selecting the wrong card, set, rarity, language or quantity when the item supplied matches the listing. Changes in market value or our later prices do not qualify for a refund or price adjustment.
Opening a booster, pack, box or case does not create a return right because the pulls, rarity distribution or resale value were disappointing. This does not exclude remedies for faulty, incorrect or misdescribed goods.
Incorrect, missing, damaged or misdescribed goods
Please check your order when it arrives and report visible issues preferably within 7 days of delivery. Include clear photographs of the item and packaging where available. This reporting window helps us investigate promptly; it is not a deadline that removes your statutory rights. Keep the goods and packaging where reasonably possible while we review the matter. An unboxing video is not required.
We will assess the issue against the listing and your applicable consumer rights, and provide an appropriate remedy, which may include replacement, repair where suitable, a price reduction or a refund. We will not require you to accept store credit instead of a refund to which you are entitled. Defects disclosed before purchase, ordinary wear after delivery and damage caused by misuse are assessed separately from defects present at delivery.
Returning an item
Contact us before posting anything back so we can provide the correct return address and instructions. Please pack approved returns securely. For our error or a valid defective-goods claim, we cover reasonable return delivery costs and arrange or agree the method with you. Contacting us first is an administrative step and does not remove legal rights.
Refund timing
Once a refund is approved and any reasonably required return or assessment is complete, we submit it to your original payment method within 5 working days. Your bank or payment provider may take additional time to show the funds. We will confirm the refund amount, including any delivery charges refundable under applicable law.
Cancellations and consumer rights
For in-stock orders, contact us as soon as possible before packing begins. We can consider cancellation requests, but cannot guarantee cancellation once packing or dispatch has started. Preorders follow our Preorder policy.
Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded, including applicable rights under Singapore's Consumer Protection (Fair Trading) Act.